Terms of Sale

How I can pay for my purchases on vacialanevera.com?

You can pay for your purchases on-line using your PayPal account; using PayPal with your Credit or Debit Card; or by Bank Transfer.

When will my purchase be delivered, and what are the postage costs?

All products will be shipped from 1 to 3 working days after purchase. Engagement rings will take from 15 to 45 working days to be made. Working days do not include weekends (saturday and sunday) and holidays.

  1. National Standard Shipping € 3.50 for the first product and and 1€  extra for each item added.
    1. Standard shipping 3-7 working days national from shipment day (Spain)
    2. Standard shipping 4-8 working days from shipment day, for Ceuta and Melilla
  2. Standard Shipping Europe € 4.50 for the first product and and 1€  extra for each item added.
    1. 6-12 working days from shipment day. It may change depending on the country of destination. But It can slightly change depending on the country of destination.
      Please be aware that it can take up to 4-6 weeks if the Custom’s Agency in your country holds the delivery for inspection/security.
  3. Rest of the World Standard Shipping € 5.50 for the first product and and 1€  extra for each item added.
    1. 10-20 business days from shipment day. It can change depending on the destination country. But It can slightly change depending on the country of destination.
      Please be aware that it can take up to 4-6 weeks if the Custom’s Agency in your country holds the delivery for inspection/security.

Exchanges and Returns

When ordering from Vacia la Nevera, you are responsible for the original shipping costs, all applicable custom import charges and the return shipping costs.

Once you have received your order, you have 15 days to exchange or return the product. You will have to contact us by email (info@vacialanevera.com) and we will provide a mailing address where you can send the design. The customer will take care of the return mailing. The product should arrive in perfect conditions and must be mailed with the same conditions of our shipping.

Engagement and wedding rings do not allow changes or refunds, because they are products made for a specific customer.

If you made a mistake in the size of your ring, during the process of your order, contact us at info@vacialanevera.com We can make it a bit smaller or a bit bigger. This extra work will cost 10 € per ring.

How long until the return process?

Once we receive your package, your refund will be processed within 7 business days. You will be notified by email to the address listed on your order, when this transaction has been completed.

Please note that your banking institution may require additional days to process the transaction to your account once they have received the information from us (usually 3-5 business days). The original shipping charges are not refundable.